Customer Satifaction Form

BEFORE THE MOVE
Did your remover:

1) Make you aware of the BAR Code of Practice?

Yes

No

N/A

2) Give you a clear description, price and timetable for the work to be carried out?

Yes

No

N/A

3) Draw your particular attention to the contract terms relating to:

a) Liability for loss or damage?

Yes

No

N/A

b) Time limits for making claims?

Yes

No

N/A

c) Cancellation/postponement rights and charges?

Yes

No

N/A

4) Explain your insurance or other protection options?

Yes

No

N/A

5) Make you aware of the procedure for making claims and to whom complaints should be referred?

Yes

No

N/A

AFTER THE MOVE

6) If you made any claim or complaint, was this handled courteously and promtly? If you did not make any claim or complaint, please select "N/A".

Yes

No

N/A

Your name and any additional information