Customer Satisfaction Form

Your Name*  

Reference No.

What was the key reason for you choosing Steele & Co for your move?

Who else did you have to quote for your move?

How did our quote compare?

Cheaper

Similar

More expensive

How did our presentation compare to the other companies?

Similar

Better

Much better

BEFORE THE MOVE
Did our representative explain either in person or in writing the following:

1) Did we make you aware of the BAR Code of Practice?

Yes

No

N/A

2) Did we give you a clear description, price and timetable for the work to be carried out?

Yes

No

N/A

3) Draw your particular attention to the contract terms relating to:

a) Liability for loss or damage, explain your insurance or other protection options

Yes

No

N/A

b) Time limits for making claims?

Yes

No

N/A

c) Cancellation/postponement rights and charges?

Yes

No

N/A

4) Explain your insurance or other protection options?

Yes

No

N/A

5) Make you aware of the procedure for making claims and to whom complaints should be referred?

Yes

No

N/A

6) Did the staff use Mattress protectors?

Yes

No

7) Did the staff use Suite covers for your sofa's and arm chairs?

Yes

No

8) Did you purchase super floor covering?

Yes

No

AFTER THE MOVE

6) How would you rate our service overall?

Poor

Good

Excellent

Any other comments that would help us to improve our service.