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Customer Satisfaction Form

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Please take a moment of your time to fill out our customer satisfaction form.

Whilst completing the form please consider both the written and verbal information we provided.

 

How did our quote compare?

How did our presentation compare to the other companies?

BEFORE THE MOVE
Did our representative explain either in person or in writing the following:

1) Did we make you aware of the BAR Code of Practice?

2) Did we give you a clear description, price and timetable for the work to be carried out?

3) Draw your particular attention to the contract terms relating to:

a) Liability for loss or damage, explain your insurance or other protection options

b) Time limits for making claims?

c) Cancellation/postponement rights and charges?

4) Explain your insurance or other protection options?

5) Make you aware of the procedure for making claims and to whom complaints should be referred?

6) Did the staff use Mattress protectors?

7) Did the staff use Suite covers for your sofa's and arm chairs?

8) Did you purchase super floor covering?

AFTER THE MOVE

6) How would you rate our service overall?



Areas covered: Winchester, Romsey, Southampton, Hampshire, Andover, Bishops Waltham, Wickham, Botley, Hedge End, Whitchurch, New Forest, Fareham, Whiteley, Locks Heath

Steele & Co Moving Services Ltd, First Floor - Link House, Tower Industrial Estate, Tower Lane, Eastleigh, SO50 6NZ | T: 02380 647662

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